Complaints

We hope that you’re pleased with any purchase you’ve made or service you’ve received from Ekornes Limited—but if there’s something you’re not happy with, we’d like you to tell us so that we can try to put matters right.

Complaint handling and dispute resolution

In the first instance, do speak with the retailer from whom you purchased the goods. As your Contract of Sale lies with them, they will generally be best placed to offer you service and support. We work with our retailers to investigate all complaints and assist them where we can in putting matters right.

If you are not satisfied with their action, if your retailer is no longer trading, or if you purchased directly through Ekornes Limited, please contact us using the details below. We may need to collect some information so that we can look into the issue for you.

Customer Service
Ekornes Limited
3rd Floor,
22-24 Ely Place,
London EC1N 6TE

t. 0207 462 0440
e. office@ekornes.co.uk

Or use our online contact form

If after contacting us you feel we still haven’t resolved your complaint satisfactorily, please write to our Head of Customer Service.

Out-of-court complaint and redress mechanism

To provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, Ekornes Ltd is a registered full member of The Furniture Ombudsman. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our direct customers with additional protection if things go wrong. To find out more about The Furniture Ombudsman and how to use their service, visit www.thefurnitureombudsman.org or telephone 0845 653 2064.