Is Ekornes furniture delivered assembled or is it flat-packed?
For ease of shipping, the furniture is delivered in a form that requires some post-sale/post-delivery assembly work. Your retailer is expected to do the assembly for you.
I want to purchase a new Stressless chair, but the nearest dealer does not have the model or color I want.
We have such a wide range of styles, colours and wood finishes in our collection that it is impossible to have every variation on display. However you can contact our customer service team on 020 7462 0440 who can try and locate the model your are looking for in a retailer near you.
Can I order furniture direct from Ekornes on the Internet?
You can purchase a range of our quick ship products via our webshop, however there is a very limited range of products and colours available. For our full range of products we recommended that your visit your local retailer and sit down and feel the ultimate in comfort for yourself. Your local dealer can also show you samples of all the leather and wood finishes available.
I bought a Stressless chair 15 years ago, and the armrests are starting to get a bit worn, what do you recommend?
Over time all furniture goes through natural wear and tear. You will need to decide what you want done as the difference in the colors of old and new components will vary if only parts of the chair are renewed or reupholstered. Contact your nearest leather upholstery for recommendations.
I have ordered my furniture, I am now wondering when I can expect delivery. How can I track my order?
We recommend you contact the local retail store where you ordered the furniture to find out when it will be delivered. They will be able to track your order for you.
Where can I buy your products?
Please use our Dealer Locator to find a store nearest you.
I have just taken delivery of my Stressless®LegComfort™. Do you have an instruction guide for my new furniture?
A guide should be included with your furniture or within your customer care pack which are handed out by retailers. You can also view the guide here.